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Life, distilled by Will Critchlow

Will Critchlow: Founder of Distilled, fan of whisky, basketball and food (in almost any order), husband, father. These are my personal thoughts and not necessarily the views of Distilled (or anyone else).

You can find me on Twitter @willcritchlow or my company blog.

  • Note

    18th October 2011

    Pushing flywheels hurts

    Aside: if you have no idea why I’m talking about flywheels, go read this or this (or, ideally, this)

    I have recently been reminded of how hard it is when you’re starting out at something. When we started Distilled, it took us a long time to get any kind of momentum going (see the presentation I gave at my old high school over the summer). Recently, we have been the lucky benefactors of the flywheel effect - that once you have been pushing hard in a consistent direction for a length of time, it seems to get easier and easier to build momentum.

    When you don’t yet have that flywheel, it is hard to sell, hard to convince and hard to reach people.

    You may know that we are building out conferences in the US. You may not know that we are not going to sell out our upcoming conference in NYC. There. I said it. We have poured blood, sweat and tears into the content and the promotion, but we are simply not yet as well known on the east coast as we are in London or Seattle. The conference will still be amazing, but it’s painful to feel that we could have done more to reach more people, to pack out the room.

    But.

    And it’s a big but.

    Some of us have been here before. It’s only 4 or 5 years ago that Duncan and I were excited to be “selling out” our little shared office hallway to give presentations to 20 or 30 people at £20 / head. We have come a long way. And we’ve done it by turning that damn flywheel. Every damn day.

    I’m writing this publicly, even though it should probably be an internal email. I’m doing that because I want our whole team to see that I mean it. Many of our team joined recently. Very few of them (2?) ever worked in our tiny underground office. To you guys: this is real. This is what it’s like. And this is winning. It just doesn’t always feel like it.

    There is no shame here. We will continue to work to get the best speakers, to push them to deliver their best content, and to give our delegates the best conference experience we possibly can. We will carry on:

    • running competitions
    • guest writing
    • hustling to get the right people there
    • building our email list
    • building our social presence
    • doing PR
    • hosting free events
    • running webinars
    • trialling advertising
    • testing and making improvements to the booking platform
    • … and doing all of the other dozens of things that you have all poured time and effort into

    And it will pay off. Maybe not this year. Maybe not even next year. But if I’ve learnt one thing, it’s that pushing the flywheel is something close to magical, and by the time it’s going so fast that you couldn’t stop it if you tried, you will feel like the king of the world and we will sell out events that will make this one look puny.

    Finally, I want you all to remember the bigger picture. To put things in perspective, up to 2008, maybe 100 people total had attended a Distilled event. In 2009 I think it was about 200. In 2010, 320. In 2011, by my count, we’ll sell about 950 tickets across all events (and that’s not counting the hundreds of people who have bought videos).

    The flywheel is spinning, we just need to keep pushing. Welcome aboard. It’s going to be a helluva ride.

    Oh, and I should mention, you can still buy tickets, and don’t worry - we have enough people coming that it’s going to rock, we’re just kinda ambitious around here…

    flywheel business startup conference marketing
  • Note

    24th May 2011

    Lessons learnt by a first-time investor

    First, the big news: Distilled recently participated in an angel round of investment in Server Density, a cloud-based server monitoring startup. I wanted to write a little bit about the experience.

    Some background: I have recently begun writing down longer-term goals (partly shamed by Danny Dover’s amazing list, I have to admit).

    I have had some success in my personal “getting things done” system from separating out today’s tasks from “current” tasks from “someday” tasks and I thought this was a natural extension. Previously I had thought of these more as goals than tasks - things to aspire to rather than things to do.

    It turns out that there is a level between non-actionable ideals and today’s todo list - I think it may be the level that David Allen (of Getting Things Done fame) calls the 30,000 feet view. There are higher views which are things like “be a great father” - but these tend not to be particularly actionable - they should just shape the levels beneath them. I’m talking here about the top level of tasks or todo items

    One of the tasks on this long term (5-10 year) list (when I made it at the end of last year) was become an investor.

    The problem with making these kinds of lists is that I am also trying to train myself to Get Shit Done(TM). This sometimes results in extreme failure to procrastinate.

    So it turns out that the opportunity to become an investor came around sooner than I expected.

    But that’s the point of 10 year plans right? To do them this year?

    Anyway, here are some lessons I’ve learnt through the process of making a small (£5-figure) investment in an early stage (but profitable) startup:

    1. it’s not about the financials - I’d made the decision to invest before even seeing the exact revenue numbers
    2. it’s not about the exact percentage. Who cares? It’s either going to make it or not - startup outcomes are essentially binary
    3. it’s definitely about the team - I was introduced to the founder by a trusted smart guy - that was nearly enough in itself
    4. it’s not (just) a punt - I’m excited about lending my skills and hopefully influencing the outcome
    5. it’s probably the cheapest way of getting my consulting input - hell, it costs them negative money. I’m essentially paying for the privilege of consulting with this company. The way we’ve structured Distilled, it’s relatively rare for a client to work much with me personally (not trying to sound like a prima donna - that’s just the way it is) so this may not only be a cheap way, but in fact almost the only way which is an interesting thought
    6. money is a funny thing - I wouldn’t (haven’t) spent this much on a car, I could do with the cash to do up the kitchen, and I’m sure my wife and daughter could spend it - although our business is going well, it’s not like I’m personally that flush. This is a different kind of money though - venture money (in my head). It’s not the same money as the money you buy groceries with. Ask any business owner (or poker player). They’ll tell you that this money isn’t the same as that money…

    I’m going to write more about what this means for Distilled - it changes nothing dramatically, but it’s exciting and I hope it’s the beginning of a lot more excitement…

    (Note that technically, it’s Distilled making the investment - I’ll write more about that later too).

    (Source: TechCrunch)

    investing startup business gtd life
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